About the Role

Put simply, we set the standards by which everything is measured. In doing so, the National Physical Laboratory is helping to combat issues on a global scale such as climate change, curing diseases and the development of cutting-edge communications technology. Information Technology underpins everything here.  At NPL, we touch ordinary lives in extraordinary ways and you could too.

In this work-based training programme you’ll work towards a Level 3 apprenticeship as an IT Solutions Technician.

Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support to end users and scientists and support for IT projects gaining a real understanding of all aspects of IT. The role requires a high degree of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills. 

You will gain experience in:

•           IT Service Desk providing help and support to end users on the phone, email and in person

•           Diagnosing, researching and resolving PC related hardware and software issues

•           Setting up PCs and laptops and installing software

•           Operating Systems – Windows/Linux

•           Network administration of data and VOIP systems

•           Administering server applications including Email, Database and backup systems

•           Support and administration of financial / business applications

•           Assisting with the delivery of projects

•           Microsoft Office 365 and Cloud services

•           Unified Communication technologies

•           Cybersecurity and awareness programmes

•           Service management and reporting

•           Process improvements

About You


  • Minimum of 5 GCSE’s, grades A*-C. These must include English and Math's.
  • A professional and mature approach to work
  • Be a UK resident

Apprentices entering this role will need to practice their work within Standard Operating Procedures and comply with all policies and procedures applicable to their role. This particular role will also require the individual to meet the academic and vocational elements of the apprenticeship framework, attending where possible all lectures, exams and observations.

Apprentices are also offered training to improve their communication skills, time management, help build on their team working and present effectively.

Richmond upon Thames College will provide training via off-the-job training within college by day release. Study time will be allocated to attend lessons and to complete activities.

Please note:  Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward.  We encourage all interested applicants to apply as soon as practical.  
About The Company

NPL and BEIS have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and BAME candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.

We’re transforming. As a national laboratory, we’re exploring even more commercial routes to market and that’s presenting us with greater opportunity – for you and us. Our success relies on the diversity and talent of our people, we strive to nurture and respect individuals to ensure everyone feels valued and supported to excel in their chosen field. This value is at the core of our organisation.

We believe in a culture of fairness by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, background or any other factor irrelevant to a person’s work. At NPL we are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of benefitsNPL’s values are at the heart of what we do and they shape the way we interact, develop our people and celebrate success.

As part of our commitment to diversity & inclusion, we signed up to the Institute of Physics' Project Juno in 2015 as a Juno Supporter. NPL were proud to be awarded Juno Practitioner status in 2018. NPL also joined Stonewall as a Diversity champion in 2015, participating in their annual Workplace Equality Index for the equality of LGBT+ community at NPL. In 2018, NPL became a member of the Business Disability Forum and joined the disability confident scheme as level 1 committed employer.

To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.