About the Role


U.K. Telecommunication Laboratory (UKTL)

The UK Telecoms Lab (UKTL), announced in October 2022, will give the UK the cutting-edge technology to keep our telecommunications networks safe, accelerate the roll-out of 5G, and grow our brilliant telecoms sector by bringing in new entrants to diversify the supply chain market.

This role will involve understanding in depth the vulnerabilities and vuln classes present carrier-grade telecoms kit that has just been or is just about to be deployed into the UK. This will include time and space to conduct novel and self-directed research - supported by your team and team lead.

Successful candidates will get to have a unique experience working on or supporting the latest ground-breaking cyber security and networking technologies on a national and international scale. This opportunity will allow those involved to have first-hand exposure to the latest technologies via the research and development that we are undertaking to secure our telecommunications networks, in order to keep the UK the safest place to live and do business online.

As a trusted and independent national capability, the UKTL will interact at the intersection of standards bodies, such as 3GPP, the National Cyber Security Centre and the wider UK intelligence community, academia, Ofcom, as well as Communications Service Providers and telecommunication equipment vendors.

The efficient maintenance and support of our systems and infrastructure is essential to business continuity, so you’ll work with the business to understand what their needs are.  From planning and engineering solutions to applications problems, administration or network issues; to providing 3rd line IT service desk support; to liaising with external suppliers to resolve issues or even assisting with the design and testing of disaster recover procedures… you’ll do whatever it takes to optimise performance, whilst minimising disruption and downtime. You’ll also transfer your knowledge to 1st and 2nd line support when transitioning projects to operational support, as well as update documentation in relation to infrastructure systems. 

We are now working in a hybrid way, with a mix of remote and office working. We strive to offer a great work life balance - if you are looking for full time, part time or flexible options, we will try to make this work where business possible. This will be dependent on the kind of role you do and part of the business you work in.
About You
Key responsibilities

• Monitor and assist in the maintenance of the IT infrastructure to ensure continued service delivery.
• Support the implementation of solutions to IT infrastructure and application problems engaging with 3rd party support where required.
• Assist with the design and testing of disaster recovery procedures for IT infrastructure services
• Understand the requirements of the business and help to develop options to provide optimum solutions and technology enhances
• Assist with approved projects to deliver appropriate solutions to the business
• Upskill and transfer knowledge to 1st and 2nd line support teams when transitioning projects into operational support
• Provide 3rd line support to the IT Service Desk
• Create and maintain up-to-date documentation and controls in relation to infrastructure systems
• Responsible for taking reasonable duty of care for Health & Safety of themselves and of other persons who may be affected by their acts or omissions at work and always follow direct instructions given with regards to Health & Safety.
Successful Applicants must be able to commute to the UKTL offices in Birmingham at least twice a week
We actively recruit citizens of all backgrounds, but the nature of our work in this specific area means that nationality, residency, and security requirements are more tightly defined than others. To work in this role, you will need to have a SC clearance with no restrictions, or you must have the ability to obtain a SC clearance.
About Us

The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK.

NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme. 

At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we hold memberships and accreditations to ensure we’re creating an environment where all our colleagues feel supported and welcome, please see our Diversity & Inclusion page.

We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of benefits. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. 

To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.