About the Role
The UK`s National Physical Laboratory (NPL) sits at the intersection between scientific discovery and real world application. One of the top three National Measurement Institutes (NMIs) in the world, our expertise and original research have benefited UK citizens and the UK economy for over a century.

NPL’s Time and Frequency group provides cutting edge products targeted at the time sector - applications addressing key innovation challenges relating to the next generation of atomic clocks, timing services and alternative applications of these technologies such as underwater seismic detectors and inertial sensors. Working with key partners, we provide products and services that address industry needs using current and emerging delivery methods. We create impact by supporting productivity improvements for businesses and using new technologies and innovation to continuously improve and transform industry.

We have ambitious growth plans over the next five years and are looking for a talented and experienced Product Specialist to support to our product growth strategy.

As a Product Specialist, you will progress a portfolio of Time and Frequency Products and Services, that generate impact and commercial value and which deliver market leading solutions. You will manage existing products and services and use NPL`s New Product Introduction (NPI) process to ensure new products and services are created from the underpinning science base in response to robust evidence of industry need and that they are commercialised as quickly and effectively as possible.

Working as part of the Product Management team, you will:-

  • Own a portfolio of existing products, managing them through the product lifecycle from introduction to decline, including product revision, extension, diversification or exit.
  • Use NPL’s NPI process to develop new products or services. You will work with colleagues across the business and in external markets to develop those products and take them to market
  • Support financial targets for growing NPL’s business (improving sales, revenue and margin) from existing products or the introduction of a pipeline of new products, developed out of the research activities of NPL and our collaborators
  • Undertake analyses that enable a deep understanding of customer and stakeholder needs in industry and help identify technologies within the NPL research programmes that meet those needs
  • Input into novel business models for product delivery as part of detailed business cases for new products
  • Collate and use industry, Government and other high level business strategies to inform the selection of new services to meet the grand challenges defined in those strategies
  • Plan and help deliver voice of the customer throughout the product lifecycle to ensure that new services deliver the greatest possible benefit to NPL’s customers and maximum impact for NPL
  • Champion the NPI process across the business, providing facilitation and guidance to technical teams and support the wider adoption of those practices across the business
  • Work with NPL’s sales and marketing teams to take new services to market, developing suitable channels to target segments and supporting multi-media sales collateral material
  • Develop personal networks with customers and stakeholders in target markets and use those networks to capture market needs for new services as well as obtaining feedback on their experience of existing NPL services to inform future enhancements.
For more information please go to:-
About You
  • Experience within a technically applied market is essential. Product management or business development experience in the application of atomic clocks, timing services and sensors are beneficial. In addition, industry experience in network and communication infrastructures would be an advantage.
  • Experience in capturing the ‘voice of the customer’ for global, cross sector companies; effectively translating NPL science into valuable product propositions.
  • Commercial skills including an understanding of operational business revenue, cost drivers, and ROI
  • Skilled in developing new products and services with knowledge of different product design methodologies, managing products from concept to in-market exploitation.
  • Promotes a strong focus on the needs of customers and partners
  • Skilled at working effectively across teams, both internally - science, marketing, sales, legal and externally - with channel intermediaries and product delivery partners.
  • Experienced at leading the transformation of services to users, moving to a digital approach whenever possible
  • A strong and clear communicator. Confident working with technical and non-technical audiences with a variety of stakeholders at different levels of seniority and knowledge.
  • Using data analysis to measure the effectiveness and efficiency of launched products and services
  • Outstanding problem solving, time management, decision making and people influencing skills.
  • A degree in Science or Engineering is preferred.
About The Company
We’re transforming. As a national laboratory, we’re exploring even more commercial routes to market and that’s presenting us with greater opportunity – for you and us. Our success relies on the diversity and talent of our people, we strive to nurture and respect individuals to ensure everyone feels valued and supported to excel in their chosen field.This value is at the core of our organisation.

We believe in a culture of fairness by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, background or any other factor irrelevant to a person’s work. At NPL we are committed to the health and well being of our employees.Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of benefits(see our careers website for more information).

As part of our commitment to diversity & inclusion, we signed up to the Institute of Physics' Project Juno in 2015 as a Juno Supporter. NPL were proud to be awarded Juno Practitioner status in 2018. NPL also joined Stonewall as a Diversity champion in 2015, participating in their annual Workplace Equality Index for the equality of LGBT+ community at NPL. In 2018, NPL became a member of the Business Disability Forum and joined the disability confident scheme as level 1 committed employer.

To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.