• Experience of working a team in a Service Delivery environment, using relevant support tools with a strong customer focus
• The ability to think logically, meet deadlines and effectively prioritise workload according to the needs of the customers and SLA’s
• Excellent listening and questioning skills, combined with the ability to interact confidently with stakeholders and employees to establish what the problem is and explain the solution to a non-technical audience
• Providing advice & recommendations for hardware solutions based on scientific requirements of the customer
• Knowledge of ITIL and the Service Desk Institute
• A professional IT qualification (desirable) e.g ITIL Foundation, Microsoft MCP

Technical Skills:

• End user application support experience including:
• Microsoft products eg Office365 and earlier versions,
• Active Directory
• Configuring and troubleshooting IP telephony
• Endpoint Management & OS Deployment Technologies (i.e SCCM)
• Various Linux OS (including Centos, Ubuntu & Rocky)
• Various Windows OS (including Win 10)

Wide ranging experience of hardware support including:

• Multi-vendor desktop workstations & laptops
• Generic printers
• Raspberry Pi, IoT Devices & Networked Lab Equipment       

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Please note:  Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward.  We encourage all interested applicants to apply as soon as practical. 

The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK.  

NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.  

At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we hold memberships and accreditations to ensure we’re creating an environment where all our colleagues feel supported and welcome, please see our Diversity & Inclusion page. 

We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of benefits. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success.  

To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.