Service Operations Engineer

Our world-leading Time & Frequency department are seeking an experienced Service Operations Engineer. 

You will be joining our team at an exciting time - we maintain the UK’s National Time Scale, UTC (NPL), and are currently developing the UK's first resilient Time Scale facility that will underpin Digital Infrastructure. This will address the risks associated with our dependency on Global Navigation Satellite Systems (such as GPS) that are vulnerable to both natural and intentional interference.

As Service Operations Engineer, you will enjoy a pivotal role in the operation and management of UK Digital Infrastructure that pushes the boundaries of measurement accuracy for the UK’s new resilient Time Scale.

Key responsibilities:

Reporting to Tower Lead, you will support the development, deployment and operation of tools / systems within Time and Frequency infrastructure, including

• Planning, deployment and operation of components

• Implementing systems and processes (such as ITSM and ITIL)

• Developing IT management systems and performance indicators

• Partnering with prominent Scientists and experts in Cybersecurity to ensure service readiness

• Building operation practices and routines (such as monitoring and responding to alerts / alarms / threshold breaches / incidents / reported problems)

•  Reporting complex technical information in a clear and digestible format

To success in this role, you will have the following skills/experience:

Essential:

• A degree (or equivalent experience) in Telecommunications, IT, or relevant field

• Prior experience in delivery and operation of Telecoms / IT solutions

• Familiarity with ITIL practices and IT / Telecom standards

• Delivery of ITSM

Advantageous:

• Experience in open-source applications (such as Zabbix, Netbook, Grafana, ServiceNow, etc.)

• Familiarity with JSON, Linux, Kubernetes

• Professional experience within an R&D environment

It is also desirable if you have interest in Physics, measurements, and communications, for example:

• Time and frequency measurement and time scale steering 

• Real-time monitoring and control of electronic hardware 

• Satellite communication, optical fibre and GNSS-based systems 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance.

However, to work in this role in the Time & Frequency department, you will need to have an SC clearance with no restrictions, or you must have the ability to obtain an SC clearance.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.

The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK. Find out more about what it is like working here - The measure of us - Overview

NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme. 

At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we ensure we’re creating an environment where all our colleagues feel supported and welcome. More about this on our Diversity & Inclusion page.

We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of rewards, benefits and recognition. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.