07 Feb 2025
07 Feb 2025
Teddington, United Kingdom
All Locations is a required field
Estates
All Departments is a required field
Starting from £69,560 – dependant on experience
Permanent

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Hard Services Leader

About the Role
We’re seeking a talented Hard Services Leader to manage, assure and lead the governance of the hard services provided to NPL. Working as a leader in the NPL Estates department the role is required to ensure NPL’s building services engineering requirements are identified, understood and delivered effectively.

Reporting directly to the Head of Estates and working closely with service delivery, operations and project delivery groups, the role is essential to ensuring Hard services are fit for purpose, compliant, meet relevant standards and offer value for money in support of NPL’s values and mission.

This senior level role will play a crucial role in managing risks associated with the performance of the building engineering systems, Hard FM services and their impacts to NPL’s science and engineering programmes and associated supporting functions.

Key responsibilities:
- Ensure Hard FM contracts and specifications capture NPL requirements.
- Lead the performance management of Hard FM service providers, verifying contract deliverables and KPIs on a regular basis and driving up performance standards using a range of skills, commercial levers and good governance.
- Ensure asset management follows good practice, overseeing the validation of asset information and maintenance standards, processes and procedures on a regular basis.
- Ensure Hard FM contract changes and variations are managed effectively, providing compliance, value for money and reducing risks to as low as reasonably practicable.
- Work with stakeholders to identify and manage risks associated with the Hard FM Services and their impacts to NPL’s operational activities and strategic aims.
- Provide technical advice and guidance to Estates colleagues and service partners.
- Support the mobilisation and demobilisation of FM service contracts.
- Assure the suitable implementation and adherence to technical standards for hard services and associated safe systems of work.
- Provide maintenance and technical requirements for user requirement specifications for new assets.
- Manage the Hard Services budget and risk register.
- Deputise for the Head of Estates as required.
About You
Key experience, knowledge and skills:
- Must be able to achieve SC Security clearance.
- Must be a member of an appropriate engineering institute, e.g. CIBSE, IET or IMeche.
- A minimum of five years’ experience managing outsourced Hard FM services on a site with multiple critical facilities.
- A good working knowledge of technical standards used in hard FM services such as HTMs, JSPs, SFG20 and CIBSE guide M.
- Good understanding and experience of working with FM services contracts (e.g. NEC3/4).
- Experience in client-side FM Services procurement activities such as contract specification, tender evaluation, demobilisation and mobilisation activities.
- Demonstrable knowledge of building services engineering in laboratory and commercial buildings.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.
About Us
The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK. Find out more about what it is like working here - The measure of us - Overview

NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.

At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we ensure we’re creating an environment where all our colleagues feel supported and welcome. More about this on our Diversity & Inclusion page.

We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of rewards, benefits and recognition. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.