Quality Lead

You will be joining our team at an exciting time - we maintain the UK’s National Time Scale, UTC (NPL), and are currently developing a new resilient Time Scale facility that will underpin UK Digital Infrastructure. This will address the risks associated with our dependency on global navigation satellite systems (such as GPS) that are vulnerable to both natural and intentional interference.

Key responsibilities: 

• Primary contact for Quality Assurance best-practice; ensuring first-line checks and compliance, leading communication to implement Quality Management standards, customer testing and reporting, and consultancy. 

• Documentation Management: Analyse current processes to identify gaps, risks and improvement opportunities using data-driven methodologies. Develop, implement and manage standard operating procedures (SOPs), process maps, and governance frameworks. 

• Compliance of Quality Systems; including data integrity, review of calibration of equipment, lab procedures, software compliance, training and competence records, and assisting with change control processes. 

• Audit assistance; ensuring required documentation, evidence, and reports align with regulatory and accreditation requirements. Manage audit outcomes, root-cause analysis and corrective actions with relevant stakeholders, in a timely manner. 

• Cross-functional collaboration: nurture supplier relationships, measure supplier performance, ensure quality control, and maintain regulatory compliance. 

• Continuous Improvement: act as the process owner, ensuring accountability, consistency, and driving continuous improvement. 

To be successful in this role, you will have the following skills, experience, and qualifications: 

Essential:

• Experience working in an ISO 9001 environment 

• Assisting with internal audit 

• Stakeholder management 

• Key equipment control and maintenance

Desirable:

• Experience of external audits BSI/UKAS

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance. 

However, to work in this role in the Time & Frequency department, you will need to have an SC clearance with no restrictions, or you must have the ability to obtain an SC clearance.