03 Aug 2025
03 Aug 2025
Teddington, United Kingdom
Dimensional Metrology
Starting from £40,138 , depending on experience
Permanent

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Service Delivery Manager

About the Role
Put simply, we set the standards by which everything is measured. In doing so, the National Physical Laboratory is helping to combat issues on a global scale such as climate change, curing diseases and the development of cutting-edge communications technology.

As our Delivery Manager you’ll be based in the Materials and Mechanical Metrology Department and working closely across the ‘Advanced Engineering Materials’ and ‘Dimensional Metrology’ groups. You’ll support and work closely with the group’s senior delivery managers with the delivery of measurement services.

What you’ll be doing:
- Liaising with existing customers, new client organisations and future collaborators, in view of maximising the income we receive from them and demonstrating measurable impact for industry whilst building and developing these relationships.
- As the vital link between our customers and technical experts, you’ll also bring about swift conclusions to any delivery issues to ensure we’re doing everything we can to keep our customers more than satisfied.
- Liaise with internal stakeholders to make sure work for our customers is delivered on time cost and quality
About You
What you can bring to the role:
- Experience in stakeholder communication - comfortable engaging and communicating with stakeholders, both internally and externally
- A background in delivery management
- A passion for the science as you’ll be having conversations with technical and commercial people who’ll expect you to understand their needs and provide a suitable solution that works for them
We would also welcome the following experience and skills:
- Resource Planning
- Experience with Finance Systems
- Commercial Services Management
- Knowledge of Quality and Health and Safety
Beyond that, we’re looking for someone who’ll thrive in an environment like ours. At NPL we learn from each other, respect each other and work together to do better. For ourselves and for our customers.

We actively recruit citizens of all backgrounds, but the nature of our work in this specific area means that nationality, residency, and security requirements are more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance. To work in this role, you will also need to have an SC clearance with no restrictions, or you must have the ability to obtain an SC clearance.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.
About Us
The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK. Find out more about what it is like working here - The measure of us - Overview.

NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.

At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we hold memberships and accreditations to ensure we’re creating an environment where all our colleagues feel supported and welcome, please see our Diversity & Inclusion page.

We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of benefits. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success.

To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.