Senior Technical Specialist

We have an exciting opportunity for a Senior Salesforce Administrator / Developer (Technical Specialist) at NPL. The focus for this role is to lead on the design, development, and support of the platform. You’ll be joining the Enterprise Systems team.

Salesforce is becoming a crucial business tool within NPL and we require a Snr Salesforce Administrator/Developer (Technical Specialist) to support the adoption within the business. The person will be required to collaborate with key stakeholders in the organisation, including Sales, Marketing, Commercial Excellence, business analysts, project managers and end-users to gather and analyse their business needs and requirements, and to consequently drive the development of the Salesforce platform in response to those needs to meet strategic objectives.

This role will be looked upon to execute and lead on technical implementations and integrations, ensuring best practices are being followed.
Implementing security by design within the system will be paramount, working alongside our Information and Cyber Security teams.

You must be adept at using Salesforce APIs to build seamless connections that enable data flow and functionality across platforms.

Responsibilities:

• Responsible for identifying, designing, developing, and implementing solutions and processes to meet the stakeholders' business needs.
• Support continuous improvement and identify opportunities to bring about increased efficiencies and value.
• Build strong, collaborative customer and stakeholder relationships that will enhance NPL’s ability to deliver its mission, its reputation and remain sustainable.
• Collaborate with NPL colleagues to ensure governance for Data and Processes are in-line with Cyber Security and GDPR requirements.
• Administration of the platform
• Customising and configuring Salesforce, including creating custom objects, fields, workflows, triggers, and validation rules.
• Identifying, developing, and implementing the required integrations between Salesforce and other systems.
• Performing unit testing, integration testing, and managing user acceptance testing to ensure the quality of deliverables.
• Providing continuous technical support and troubleshooting
• Staying up to date on Salesforce best practices, industry trends, and new features to continuously improve the solutions.
• Setting up and managing Processes Automations with Workflow, Process Builder, and Flow as well as Security and Sharing Rules.
• Manage the periodic platform updates, keeping the business informed of new features and bug fixes.

We are now working in a hybrid way, with a mix of remote and office working. We strive to offer a great work life balance - if you are looking for full time, part time or flexible options, we will try to make this work where business possible. This will be dependent on the kind of role you do and part of the business you work in.

This is a great opportunity for someone with the right skills and passion to join the Enterprise Systems team within CIO. It is a 12-month Fixed Term Contract to cover a member of staff. The contract will run from Nov-25 to Oct-26.

Skills required:

• Deep technical knowledge and experience of developing Salesforce solutions, including customization, configuration, and integration with other systems.
• Coordinate and manage salesforce release cycle, ensuring minimum risk and maximum efficiency.
• Manage and execute end-to-end deployments across sandbox and production environment.
• Strong understanding of authentication protocols, data mapping, and error handling to ensure reliable integrations that enhance the overall system architecture and user experience.
• Experience of integrating Salesforce with other ERP essential. MS D365 preferable.
• Strong proficiency in Apex, Visualforce, Lightning Web Components (LWC) and Aura Components, and Salesforce APIs (Integration and Management).
• Be comfortable with Object Query Language (SOQL) and Salesforce Object Search Language (SOSL) to query the Salesforce database effectively.
• Knowledge of Pardot would be beneficial
• Understanding of how to work within an Agile framework to respond to changes quickly, manage backlogs, and deliver value incrementally.
• Ability to articulate technical concepts to non-technical audiences and gather accurate requirements is key.
• Manage expectations with stakeholders, providing status updates, and negotiating solutions that meet both business needs and technical feasibility.
• Strong Customer-Oriented Approach. Always think about what we can do to make it easier and better for the customer.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills to navigate complex business requirements and translate them into effective technical solutions.
• A passion for learning and self-development
• Salesforce certifications (e.g., Salesforce Certified Platform Developer, Salesforce Certified Administrator).

Essential Skills:

• Experience with Salesforce Sales and Service Cloud.
• Proficiency with Platform App Builder, Apex, triggers, and related development tools.
• Hands-on experience with system integrations.
• Involvement in all phases of the project life cycle (Requirement Gathering → Deployment/Maintenance).
• Advanced knowledge of Salesforce administration and configuration.
• Strong understanding of Salesforce out-of-the-box implementations and best practices.
• Familiarity with Salesforce Release Updates and their impact.

Desirable:

• Experience working with Lightning Web Components (LWC).
• Exposure to Salesforce Pardot.
• Knowledge of documentation standards and change management processes.

Please note:  Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward.  We encourage all interested applicants to apply as soon as practical.

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance.

The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK. 

NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled, black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme. 

At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we hold memberships and accreditation to ensure we’re creating an environment where all our colleagues feel supported and welcome, please see our Diversity & Inclusion page.

We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of benefits. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. 

To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.