• Careers Site Advertising End Date
    29 Mar 2026
  • Internal Advertising End Date
    29 Mar 2026
  • All Locations
    Solihull, Birmingham, United Kingdom
  • All Departments
    UK Telecoms Lab
  • Vacancy Type
    Permanent
  • About the Role

  • Are you a forward‑thinking technical leader who thrives on building high‑performing teams, driving operational excellence, and shaping the future of telecommunications environments? UKTL is looking for a passionate and people‑centric Telecommunications Service Delivery Manager to play a pivotal role in our Technical Operations function.

    In this role, you’ll steer the Telecommunications team, guide our strategy, and ensure our lab and service environments remain world‑class. You’ll also take ownership of our Asset Management function—ensuring software and hardware compliance, minimising risk, and enabling effective service delivery across the organisation.
    If you’re excited by the idea of steering meaningful change, empowering teams, and elevating technical capability across an impactful national organisation, we’d love to hear from you.

    What you’ll be doing
    Leadership that Inspires

    -Lead and develop a motivated, customer‑focused Telecommunications team—including the growth and mentoring of apprentices.
    -Advocate UKTL’s mission and strategic goals, ensuring your team and stakeholders are engaged, aligned, and energised.
    -Drive the evolution of a 21st‑century telecommunications capability, ensuring access to robust, secure, and reliable technical environments that underpin world‑class research.
    Operational Excellence & Governance
    -Ensure full compliance with internal and external governance requirements—including software licensing, asset management, security, quality and risk management.
    -Build a culture of continuous improvement, ensuring efficient and effective delivery across all technical operations.
    -Allocate resources effectively to meet SLAs, delivering service excellence in line with cost, quality, and time      expectations.
    Shaping External Relationships
    -Build and maintain strong relationships with customers, partners, and stakeholders to support UKTL’s mission and      reputation.
    -Identify and learn from organisations with cutting‑edge practices, using these insights to strengthen UKTL’s technical operations.
    -Lead the development of our Asset Management function, working closely with vendors to ensure full compliance and      reduced risk exposure.
    -Collaborate with leadership colleagues to ensure seamless cross‑functional working and consistent service delivery.
    Driving Change
    -Act as a visible, proactive change  agent—communicating clearly, owning outcomes, and focusing on benefits realisation.
    -Focusing the team on building a supportive telecoms environment for security lab and research purposes
    -Serve as the primary contact for the creation and management of JIRA service tickets and engage in triage and stand‑up      sessions to drive progress.

    Successful Applicants must be able to commute to the UKTL offices in Birmingham at least twice a week

    We strive to offer a great work life balance - if you are looking for full time, part time or flexible options, we will try to make this work where business possible. This will be dependent on the kind of role you do and part of the business you work in.

  • About You

  • Who we’re looking for
    You’ll thrive in this role if you are:

    -A confident technical leader with experience in telecommunications (Mobile core, access and adjacent environments – eSIM, Satellite and other emerging technologies)
    -Comfortable navigating complex technical landscapes and governance frameworks.
    -A strong communicator who can build trust, influence at all levels, and drive cross‑functional progress.
    -Passionate about developing people‑centred, high‑performing teams, with the capability to steer a blended group of twelve employees and contractors.
    -Excited by innovation, continuous improvement, and shaping strategic direction.

    If this sounds like you, we’d love to hear from you. Let’s build something secure together.

    We actively recruit citizens of all backgrounds, but the nature of our work in this specific area means that nationality, residency and security requirements are more tightly defined than others. To work in this role, you will need to have an SC clearance with no restrictions, or you must have the ability to obtain an SC clearance.
  • About Us

    • UKTL is building leading edge Telecoms testing facilities to keep our telecommunications networks safe, accelerate the roll-out of new technologies, and grow our world leading telecoms sector to maintain resiliency and security. 

      Read more about UKTL here!

      Successful candidates will join a state-of-the-art facility and be supporting the team conducting testing and research on the latest technologies and innovations in the industry. You will work alongside our infrastructure and Cybersecurity professionals to ensure that the UK’s world class Telecoms infrastructure grows in a resilient and secure manner underpinning growth in other industry sectors.

      As a trusted and independent national capability, UKTL interacts with standards bodies, Academia, and Government Departments as well as Communications Service Providers and equipment vendors.

      The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK. Find out more about what it is like working here - The measure of us - Overview

      NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme. 

      At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we ensure we’re creating an environment where all our colleagues feel supported and welcome. More about this on our Diversity & Inclusion page.

      We offer a wealth of above industry standard benefits, such as enhanced pension scheme, flexible working, and more that can be found here rewards, benefits and recognitionOur values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us. 

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